Big Book of Customer Service Training Games

Boost your team’s skills and drive with this stimulating, fun-filled book of customer service training games. Expertly written to teach managers and employees important skills, it also helps to generate enthusiasm and vigorous involvement. The Big Book of Customer Service Training Games uses such techniques as role-playing, charades, brainstorming and more.

• Teaches how to create rapport with the customer
• Shows how to maintain a positive attitude